Text message terms

What we send

Messages about your own equipment and your own jobs. Nothing else. Specifically:

• Replies to you.When you text us with a problem.
• Alerts about your system.If we notice something needs attention — a camera offline, a gate that has stopped reporting, a system that needs a reset — we will tell you, and how to put it right.
• Job and appointment updates.Confirming a visit, or letting you know a technician is on the way.
• Change orders.If work in progress turns out to need something beyond what was quoted, we will let you know so you can review it. The text is only a notification — you review the details and approve or decline them yourself, and nothing extra is charged until you do.

We do not send marketing or promotional texts. We will not text you about other services we offer, special offers, or anything you have not already asked us to look after.

How you opt in

By texting us first, or by giving us your mobile number and asking us to text you about your service. You are never signed up automatically, and giving us a number for one job does not sign you up to anything ongoing.

How often

Message frequency varies. Texts are sent in response to your enquiry or about work in progress, so you will typically receive them only while something is actually happening.

Cost

Message and data rates may apply. We do not charge for texts, but your mobile carrier may, depending on your plan.

How to stop

Reply STOP to any message and we will stop texting you. You will get one confirmation and nothing after that.

Stopping texts does not cancel your service or your job. You can still reach us by email or through the support chat, and we will use those instead.

Reply START to begin again.

How to get help

Reply HELP to any message, or email contact@byrd-it.com.

Carriers

Carriers are not liable for delayed or undelivered messages. Delivery is not guaranteed, so please do not rely on a text alone for anything urgent.

Your information

Mobile numbers and text-message consent are never shared with third parties or affiliates for marketing purposes. See our privacy policy for how we handle what you send us.

An automated assistant may reply

Texts to our support number are answered by an AI assistant, which says so when it replies. Ask for a person at any point and it will pass you to Brandon.